Deliver support across channels with one view of the customer, with Xenon AI deflecting routine cases and assisting agents.
What is included
Everything Service brings to your business, on one connected platform.
Case and ticketing
- Omnichannel case management
- Ticket routing and SLAs
- Knowledge base
- Customer 360
Engagement
- Live chat and messaging
- AI self-service and chatbots
- Email and phone
- Community and self-help
Field and resolution
- Field service scheduling
- Work orders
- Service analytics
- CSAT and feedback
Resources
See how teams are succeeding with Hudace Customer Experience
One brand across every channel
Unifying commerce, marketing, and service lifted conversion and gave customers one seamless experience.
Read the customer story →B2B selling, simplified
Guided selling and CPQ on one platform helped sellers quote faster and win more deals.
Read the customer story →Service that resolves faster
AI deflection and omnichannel cases cut handle time and raised customer satisfaction.
Read the customer story →One trusted customer profile
A single, consented profile powered personalisation across marketing and service.
Read the customer story →See what analysts are saying about Hudace customer experience
The business value of one connected CX platform
An independent look at the revenue and productivity teams gain by running CX on one platform.
Read the snapshotWhy digital commerce leaders consolidate
What leaders say about replacing point solutions with a single, AI-native CX stack.
Read the reportPersonalisation that customers trust
How a unified, consented profile powers personalisation across every channel.
Read the reportThe economic case for CX with ERP
A practical analysis of the gains from grounding CX in your operational truth.
Read the reportTake the next step
See Service in action
Get a closer look at Service as part of Hudace Customer Experience, with Xenon AI built in.
Request a demoExplore Hudace Customer Experience
See how every module runs your business on one platform.
Back to Hudace Customer Experience →Learn and get started
Guides, ebooks, and resources to help you get the most from Hudace.
Go to Learning →